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Post Office Receives More Positive Feedback Three Years After Opening

Council News & Services

Hailsham Post Office staff 

Hailsham’s town centre post office, which opened its doors in July 2019, has received further positive feedback from residents and customers – praising the branch team for its customer service, readjusting to post-pandemic working levels and for responding to community needs.

Believed to be the first council in the UK to operate a post office, the Town Council took over the lease of the High Street premises before arranging a complete refurbishment of the new facility and official opening to the public this month three years ago.

Currently operating 49 hours of post office service a week, the post office is currently open from 8.30am-5.30pm Monday to Friday and on Saturdays from 9am-1pm.

The modern, open-plan premises provides all the standard counter services, and the same wide range of Post Office products and services are available, including banking services for personal customers and small businesses.

The post office branch remained open throughout the pandemic in 2020 and 2021, as an essential service to the local community.

Positive feedback was also generated for the sub post office located in Hawkswood Road in north Hailsham.

“It goes without saying that the past couple of years have been more difficult for the Post Office as it has for so many in the retail sector,” said Town Clerk and Postmaster John Harrison. “But the town centre branch team really stepped up and, now that normality has returned in our lives post-pandemic and free of restrictions, our staff continue to provide an excellent customer experience to our residents and small businesses.”

Town Mayor Councillor Paul Holbrook commented: “Since taking over the franchise for the town centre post office and ultimately saving the essential community facility from closure, the public have commended the Town Council and continue to show their appreciation by way of proving feedback online and in-person at the branch.”

“It’s wonderful that our town centre post office is conveniently located for local businesses and residents, especially the elderly who often rely heavily on ease of access to local post office services.”

Additional feedback recently received from Hailsham customers:

“No problems whatsoever, the staff are all very nice and pleasant.”

“The staff at Hailsham Post Office are always helpful, polite and professional.”

“As it’s a local post office in a town I’ve loved my whole life, you get to know the staff. They are always friendly and willing to help, especially after the recent relocation of premises.”

“The staff at the Hailsham post office always go out of their way to help you, are friendly and know their stuff!”

“Absolutely fine, couldn’t do without you!”

“Checking service was a great facility. Knowledgeable staff too.”

“It was easy to use MoneyGram. The lady serving me was friendly and informative.”

“The staff are pleasant, helpful and friendly…. and are a very valued part of our community.”

Enquiries relating to this media release

Terry Hall, Communications Officer
Hailsham Town Council, Market Street, Hailsham, East Sussex, BN27 2AE
Telephone: 01323 841702 | Email: