Hailsham town councillor Mary Laxton paid a visit to the High Street post office recently to meet staff members and see for herself how popular and well-used the town centre is.
The recent visit by Cllr Laxton follows further positive feedback on the town centre post office from residents and customers in recent months, this time praising the branch team for its customer service, providing access to banking services amid bank branch closures, and for responding to community needs.
Having opened in July 2019, the post office at 10 High Street is believed to be the first one to be operated by a town council. The Council took over the lease of the High Street premises before arranging a complete refurbishment of the new facility and official opening to the public this month four years ago.
Currently operating 49 hours of post office service a week, the post office is currently open from 8.30am-5.30pm Monday to Friday and on Saturdays from 9am-1pm.
The modern, open-plan premises provides all the standard counter services, and the same wide range of Post Office products and services are available, including banking services for personal customers and small businesses.
Cllr Laxton said: “I was pleased to pop in branch to meet some of the members of staff and it’s wonderful that the Town Council operates a conveniently located post office for local businesses and residents, including our older citizens who often rely heavily on ease of access to local post office services.”
“Not only did the Town Council save the much-needed post office service in the town centre by taking over the franchise a few years ago, but we can say with confidence that we have a brilliant and modern branch, with a tastefully designed interior and fitted well into our historic high street buildings.”
Cllr Laxton added: “I can see that customers are very appreciative of the town centre post office – and that’s exactly what we want!”
Town Clerk and Postmaster, John Harrison said: “Since taking over the franchise for the town centre post office and ultimately saving the essential community facility from closure, the public have commended the Town Council and continue to show their appreciation by way of proving feedback online and in-person at the branch.”
“It’s wonderful that our town centre post office is conveniently located for local businesses and residents, especially the elderly who often rely heavily on ease of access to local post office services.”
Additional feedback recently received from Hailsham customers in-store or via social media:
“So pleased to have the team [back] in the town with their expertise and always a cheerful service.”
“Our great community asset.”
“I commented about the great service provided for replacement passports and, as the assistant predicted, they arrived 7 days later. Fantastic!”
“We had to renew our passports this week, so we used the service at the Post Office. It was so easy and really recommend it.”
“Well done everyone. An amazing achievement for your community.”
“Checking service was a great facility. Knowledgeable staff too.”
“It’s great to have a Post Office, it’s definitely a much-needed service.”
“I hadn’t realised you can pay cheques in at the Post Office. I am pleased to hear it.”
Always a smile [and] an excellent service from the post office team, long may it continue.”
“A great team! They are all friendly and very helpful.”
“Our post office staff are amazing. Thank you for being there.”
“It was easy to use MoneyGram. The lady serving me was friendly and informative.”
“The staff are pleasant, helpful and friendly…. and are a very valued part of our community.”
Terry Hall, Communications Officer
Hailsham Town Council, Market Street, Hailsham, East Sussex, BN27 2AE
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